Shipping policy

What are the delivery charges for orders from the Online Shop?

Shipping is calculated at checkout and dependent on the length and weight of your order. All orders

- Below 1.2 meters and under 10kg are charged at £4.49 inc. VAT 

- Below 1.2 meters and 10kg - 19kg are charged at £7.99 inc. VAT 

- Below 1.2 meters and 19kg - 40kg are charged at £11.48 inc. VAT 

Any orders over 25kg will be split into another parcel and charged at an additional rate depending on the weight.

For any items or orders over 1.2 meters will have to be sent on the bulk service and charged at £25

Which payment methods are accepted in the Online Shop?

We accept credit / debit card as well as PayPal.

How long will delivery take?

As standard, our delivery is 3 to 5 working days. However, we try our best to get it sooner. Large items may take longer to arrive.

How secure is shopping in the Online Shop? Is my data protected?

All payments are handled through a PCI compliant third-party payment processor and we also offer PayPal. We do not store any financial data related to the payment on ourselves.

What is your return and refund policy?

If you are unsatisfied with your purchase, you are entitled to a refund or exchange within 30 days providing item has not been opened or used and returned to us. The customer must pay for the return postage. If item is damaged, please contact us at cs@urbanhomerange.com to arrange replacement or refund. Refunded money will be in customers account within 5 working days of receipt of the item.